Service Advisor

Service Advisor
Job Number # 
27451
Employer 
Arbutus RV & Marine Sales Ltd.
Job Location(s) 
Port Alberni
Number of Positions 
1
Date Posted 
Apr 12, 2024
Apply By 
Apr 30, 2024
Start Date 
ASAP
Schedule 
Full Time
Hours 
40 hrs / week
Wage 
$23.00 - $26.00 per hour
NOC Code 
6552
Source 
Employer
Details 

Essential Job Functions:

  • Greet customers and assess their service needs.
  • Greet customers and make them feel welcome in our store.
  • Listen to customer concerns and accurately document their service concerns.
  • Provide detailed explanations of recommended services and repairs.
  • Generate and communicate service quotes to customers.
  • Schedule service appointments and manage the service department's workflow.
  • Make sure technicians have the whole picture of what services have been authorized.
  • Track and follow up on all work orders throughout the day and ensure accuracy of posting and final closing.
  • Communicate, communicate, communicate. Make sure nothing gets lost in the shuffle, and customers always feel up-to-date on what is happening with their RV.
  • Timing is everything and our customers want to get back on the road to enjoy their RV lifestyle quickly. Prompt attention to their concerns is key.
  • Keep those work orders up-to-date, including all pictures and documentation necessary to ensure payment from warranty and insurance companies.
  • We don't want you to get bored, so cross-training in parts will be provided as the advisor may occasionally need to assist in this department.
Qualifications 

Essential Job Skills:

  • Commitment to delivering jaw-dropping customer service!
  • Ability to empathize
  • An infectious can-do attitude; change is your middle name
  • Stellar communication and people skills
  • Exceptional organizational abilities and sharp attention to detail
  • A multitasking maestro, able to multitask, prioritize, and thrive in a fast-paced environment
  • Proficient with computers and always up for learning new software
  • A valid driver's license may be required

Health & Safety Considerations:

  • Strict adherence to all health and safety policies is necessary
  • Able to lift parts and accessories up to 25 lbs.
  • Bending, lifting, kneeling, reaching
  • Willing to work in a shared office space
  • Able to sit and stand for long periods
  • Able to work comfortably with computer equipment, including monitor, keyboard and mouse
  • Able to deal with customers, vendors, management, and co-workers using calm, effective, and courteous communication.
How to Apply 

Send your Resume and Cover Letter to Mallika Sharma (HR Manager) at the email: hr@arbutusrv.ca