Restaurant Supervisor

This position is ideal for the individual who aspires to manage multiple operations and continue the growth toward the next management level in Food & Beverage.

Property Overview:
Sproat Lake Landing is a boutique, 4-star lakeside resort on the shores of Sproat Lake in the beautiful Pacific Rim. Located 15 minutes outside of Port Alberni, on Hwy 4 to Tofino, the property consists of 5 outlets:
- The Sproat Lake Hotel
- Stirling Room & Drinkwaters Lounge
- Dellas Cafe & Grocery
- Sproat Lake Landing Adventure Centre
- Craft Liquor Store

Summary of Responsibilities:
- Create a sense of welcome and personalized service excellence for our guests
- Display an active presence in the dining rooms and public areas interacting with guests and colleagues
- Effectively manage the systems in place to deliver superior service
- Monitor resources ensuring the tools are available to deliver the service our guests expect
- Ensure the appropriate performance management of colleagues regarding adherence to Sproat Lake Landing standards, policies and procedures
- Constantly seek out new ways to enhance service and increase profits through effective and innovative promotions and marketing opportunities
- Maintain a constructive, harmonious and communicative working relationship with all supporting departments
- Ensure the ongoing professional development, growth, and work satisfaction of all colleagues
- Ensure all financial reporting is maintained and accurate (cashouts, tip pool etc)
- Monitor and manage labour costs and expenses daily with a focus on meeting and improving on month end targets
- Ensure a clean and SAFE working environment with continual emphasis on promoting colleague health and safety
- Promote and develop a culture of environmental awareness and responsibility
- Ensuring that the Stirling Room and Drinkwaters Lounge maintain a first class and positive visual impact, including ambiance, cleanliness, orderliness, decor and service flows
- To set a positive example for Food & Beverage colleagues through exemplary dress, grooming and self-discipline in addition to monitoring colleague performance in these areas
- To inspect Food & Beverage uniforms, menu selection, cutlery, linen, china, and glassware & equipment/tools on a regular basis. To ensure they are clean, well maintained and consistent for each outlet