Guest Service Agent

Guest Service Agent
Job Number # 
13266
Employer 
Long Beach Lodge Resort
Job Location(s) 
Tofino
Number of Positions 
 
Date Posted 
Oct 05, 2015
Apply By 
Oct 23, 2015
Schedule 
Full Time
NOC Code 
6525
Source 
Employer
Details 

Job Purpose:

As a Guest Service Agent with Long Beach Lodge Resort, you will offer our guests first class service in a relaxed informal setting. Your warm, knowledge of our resort, facilities, and services will allow guests to feel at ease and create a memorable experience.

Duties and Responsibilities:
  • Consistently offer professional, friendly and engaging service
  • Provide guests with verbal or written information about the facilities, services, room types and rates, and local attractions
  • Make room reservations following established procedures, using property management system
  • Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
  • Handle guest arrivals and departures
  • Handle guest keys, in room gifts and deliveries
  • Knowledge of our online booking system and gift certificates
  • Prepare bills, process payments, cash out and reconcile cash with total sales
Qualifications 

Qualifications:
  • A secondary school diploma is preferred
  • Post-secondary training in tourism is advantageous
  • Previous guest service experience
  • Excellent communication skills required 
  • Professional appearance and attitude
  • Excellent customer service skills
  • Previous property management system experience is an asset
  • Computer skills are also required; Word, Excel, Outlook

Working conditions:

Flexible, must be willing to work a variety of hours, including days, nights as well as weekends and holidays based on the business needs

Physical requirements
  • Constant standing and walking throughout shift for up to 8 hours
  • Physical ability to lift and carry heavy suitcases and other items
  • Kneeling, pushing, pulling, lifting
  • Occasional ascending or descending stairs 
How to Apply 

Qualified applicants should submit cover letter, resume and references to hr@longbeachlodgeresort.com